XUKIUMThis policy explains how Xukium Plus subscriptions work: purchase, renewal, cancellation and refunds. It applies together with the Terms and Conditions.
1. Plans
- Xukium Free: free, with no renewals or charges.
- Xukium Plus monthly: USD 4.99 per month.
- Xukium Plus yearly: USD 52.99 per year.
The features included in each plan are described in Pricing and Features. Before paying you will see the price, currency, taxes and purchase conditions.
2. Who processes the payment
Xukium Plus payments are processed by Paddle, a payment provider. Depending on the integration, Paddle may act as the Merchant of Record: in that case Paddle handles the charge, invoices and taxes, and its name may appear on your card statement. Xukium does not store your full card number. Available payment methods depend on your region.
3. Taxes
Prices are expressed in USD. Depending on your country, VAT or other sales taxes may be added, and they are shown before you confirm the payment.
4. Activation
When Paddle confirms the payment, the purchase is linked to your account and Plus features are enabled once your subscription is validated. It may take a few moments. If after a while you do not see the change, contact us with the email of your receipt.
5. Automatic renewal
Monthly and yearly subscriptions renew automatically at the end of each period, for the same period and at the current price, until you cancel them. If we change the price, we will tell you with reasonable notice and the change will not apply to a period you have already paid.
6. Cancellation
You can cancel the renewal at any time:
- from the Paddle subscription management links included in your emails and receipts;
- from My account, when management links are available;
- or by writing to us through support.
Cancelling stops future renewals. Your Plus access remains until the end of the period you have already paid. After that, your account returns to the Free plan and its limits apply. Your server files stay on your computer.
Cancelling is not the same as requesting a refund. Cancelling does not by itself return the amount already paid.
7. Refunds
A refund is a request separate from cancellation. You can request one through support, stating your account email and receipt email.
We do not offer automatic refunds or our own refund window. Each request is evaluated under Paddle's conditions and applicable regulations.
This does not affect the rights that your country's consumer law gives you (for example, a right of withdrawal where applicable). If a refund is approved, it is paid through Paddle to the original payment method; how soon you see it depends on your bank or issuer.
If a purchase is refunded, we may withdraw the Plus access associated with it.
8. Payment failures
If a renewal fails, Paddle may retry the charge and notify you. While the payment is pending, your subscription may show as “past due” and Plus features may be suspended until it is settled.
9. Plan changes
You can switch between paid plans or purchase Plus at any time from your account. Any proration or credits, if they exist, are calculated by Paddle and shown to you before you confirm.
10. Contact
For questions about payments, renewals, cancellations or refunds, use the support page (topic “Billing and payments”) or write to support@xukium.com.